A. What is Personal Information?
Personal information is data that can identify an individual or is directly linked to a specific person or entity. This includes details such as a person’s name, address, phone number, email address, credit card number, or information related to activities that can be directly associated with that individual, like their purchases.
Our definition of personal information excludes “aggregate” information, which is data collected about a group or category where individual identities have been removed. In simpler terms, we analyze how services are used collectively or products are purchased without including any personal details. This helps us grasp trends, understand the needs of online visitors, and tailor our offerings to meet our clients’ preferences.
B. Collection of Personal Information
We collect personal information in various ways:
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TheFlowersLove.com Registration:
- When you sign up, register, or use guest checkout on TheFlowersLove.com.
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TheFlowersLove.com Notifications:
- When you register on TheFlowersLove.com for news, specials, or promotions.
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Guest Checkout Email Submission:
- Submitting your email address during Guest Checkout.
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Order Placement:
- When you place an order or purchase products/services online or over the phone.
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Contacting Us:
- When you reach out to us, whether by replying to inquiries via mail, fax, our website, telephone through customer service, or in person at our locations.
We may also automatically collect certain information during your website visits, including your computer’s network address, operating system, the site linking to us, your site activity, and the date and time of your visit and purchases. This may involve the use of “cookies” (refer to Online Specifics below). Additionally, we receive information from third parties providing services, promotions, or products, which may be combined with the personal information we maintain, subject to the terms outlined in this policy.
Online Specifics: Cookies are employed to collect information, aiding in website functionality and user experience.
This policy governs the handling of such information. For any queries, feel free to contact us at theflowersloveofficial@gmail.com.
C. Use of Personal Information by TheFlowersLove.com
The personal information gathered is primarily utilized to process your requests or transactions, ensuring top-notch service delivery, updating you on relevant opportunities, and comprehending your needs to enhance our service quality. For instance, your telephone number, email, or postal address may be used to:
- Alert you about product recalls or safety issues.
- Inform you about special opportunities and programs. Additionally, we may employ collected personal information to furnish you with promotional content, such as coupons or special promotions, designed to elevate your shopping experience. If you prefer not to receive Promotional Information, notifying us is a breeze – you can contact us anytime to decline (refer to Choice below).
D. Sharing of Personal Information
We uphold the confidentiality of your personal information and do not sell, rent, share, or disclose it to third parties without your explicit consent. However, limited circumstances may necessitate sharing, as outlined below:
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Order Fulfillment: We may provide necessary information to third parties involved in order fulfillment. For instance, if you opt for shipment, your address may be shared with the shipping carrier. Credit or debit card details, if used for payment, are transmitted to the card processor and/or issuer. We only disclose essential information required for product or service delivery and ensure confidentiality agreements with suppliers and distribution partners.
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Our Contractors: We may engage contractors to perform specific tasks or services on our behalf, such as processing credit card payments, emailing special offers, or analyzing data. If these contractors require access to your personal information, we ensure they use it solely for the assigned tasks, maintain confidentiality, and return or destroy the information when no longer necessary.
Your trust is paramount, and we encourage you to acquaint yourself with the practices of these entities before directly sharing additional information with them.
E. Other Uses and Disclosures
Furthermore, we may employ or disclose personal information in the earnest belief that we are lawfully authorized to do so. This may be deemed reasonably necessary to safeguard your interests, comply with legal processes or authorities, address claims, or protect the rights, property, or personal safety of TheFlowersLove.com, our clients, employees, or the public.
F. Protection of Personal and Credit Card Information
Ensuring the utmost security, we have implemented measures to safeguard personal information from loss, misuse, or alteration while under our control. Employing technical, contractual, administrative, and physical measures, we strive to prevent unauthorized access to the information stored electronically.
Payment information, including credit card details, is handled in compliance with data security regulations established by credit card companies such as Visa, MasterCard, and American Express. We do not retain debit card PINs or credit card security codes. When maintaining a credit card number, such as during online account creation, access controls and robust encryption are applied for protection. Personal information entered online is encrypted using the SSL (Secure Sockets Layer) security protocol before transmission over the Internet. Online account details are accessible solely through password authentication, placing the onus on users to keep passwords confidential.
For the confidentiality of personal information in your online account, it’s imperative to safeguard your password. Any unauthorized use of www.theflowerslove.com through your password is your responsibility. If you suspect password misuse, promptly notify us at theflowersloveofficial@gmail.com.
